Challenge:

Their entire process — from applications being submitted to assessing the eligibility of the rider was paper-based. This manual submission process led to significant delays in determining their customer’s eligibility. It was determined to be inefficient and costly in man-hours, as it required a lot of effort to remember various workflows for each rider and process accordingly. This manual process was also prone to basic human error.

Solution:

Charter Global developed the Single Page Application solution using client-recommended technologies. The user interface was built using the Vue framework and APIs were developed using the Express web application framework adhering to the microservice architecture. The new features consisted of the following:

1. Enabled the user to generate dynamic forms in real time.
2. Allowed setting up meetings with customers.
3. The technology stack needed to be consistent with existing systems.
4. The solution needed to be easy to maintain.

Results:

The new online application eliminated all existing paper documents simplifying their entire workflow management process. It allowed their customers to submit applications online creating a self-service model. In addition, their management team was able to create reports in one click. As a result of the new application, the client was able to reduce the customer eligibility time by 300 percent.

Implementing a new microservice architecture and automation proved to be highly effective and saved valuable resources for our transportation client. During the pandemic, this digitalized solution helped our client users to continue operations without any manual interactions.

Contact us today to find out how we can partner with you to meet and or exceed your goals.

The post How Automation Reduced Customer Processing Time by 300 Percentage appeared first on Charter Global.

1. Routes information
2. Live Tracking
3. Instant Alerts- PN
4. Smart Card
5. Trip Plan
6. Nearby business information
7. Connect with Social media

1. Route Information – Improved their customers’ ability to determine availability and selection of the proper vehicle

• Access to available vehicle routes
• Search and sort the capability of routes
• Interactive map
• Locate stops/stations on the map
• Estimated time of arrival
• Live Tracking of vehicles
• Connecting transit information
• Add (or) save your favorite route or station
• Station/Stop wise parking availability information

2. Live Tracking – Provided their customer to get accurate real-time data

• Real-time accurate data using GPS
• Arrival time of vehicles
• Estimated time to destination
• Admin can track the vehicles and push the right information to the users like traffic congestion

3. Instant Alerts- PN – Provided customer engagement through the use of instant alerts

• Real-time vehicle alerts using Push Notifications
• Payment confirmation messages to users via email/SMS
• Sending the promotion/offer updates
• Alert the users when the destination is nearby.
• Trip fare details

4. Smart Card – Integrated a secure payment gateway with PayPal/Stripe

• Recharge your smart card
• Secure payment gateway with PayPal, Stripe, and other popular services
• View your smart card balance
• Make your payment hassle-free using a smart card with no bank redirection issues

5. Trip Plan – Provided an easier way to make a plan

• Auto-suggested address fields for easy selection of your source and destination
• Multiple route options for your trip
• Step-by-step transit options for the opted route
• Guided Navigation from your current location to the destination
• Re-routing based on your current location

6. Nearby Business Information – Captured customer’s current location using GPS to show them nearby businesses

• Nearby business list using Google API
• Location of business on the map
• Address of the business
• Guided Navigation from your location to the business location
• Avail Coupons
• Reviews and Ratings
• Barcode Integration for redeeming coupons
• Location-based business Ads

7. Connect with Social media – Engaged the customers and their network with social media

• Enable the ability to share trip details with your friend and family on the social network
• Write a review of the trip
• Post or tweet your trip on the social network
• Share your train/bus/metro information and their schedules on social media

With these new features added to its mobile application, this transportation company was able to increase its customer base and loyalty by 25%.

Are you thinking about creating a mobile application to increase customer loyalty? Our full-service mobile app developing team ensures your custom build is easy to use, compatible with your business systems and required integrations, fits within your brand, and most importantly, functions how your customers need and expect. Contact us today, to find out how we can help you.

The post 7 Ways for Enhancing Customer Experience in Transportation appeared first on Charter Global.