{"id":13147,"date":"2021-03-12T15:07:48","date_gmt":"2021-03-12T15:07:48","guid":{"rendered":"https:\/\/charterglobal.com\/?p=13147"},"modified":"2025-06-11T07:54:24","modified_gmt":"2025-06-11T07:54:24","slug":"7-ways-for-enhancing-customer-experience-in-transportation","status":"publish","type":"post","link":"https:\/\/www.charterglobal.com\/7-ways-for-enhancing-customer-experience-in-transportation\/","title":{"rendered":"7 Ways for Enhancing Customer Experience in Transportation"},"content":{"rendered":"<p>A major <a href=\"https:\/\/charterglobal.com\/industries\/transportation\/\"><strong>transportation company<\/strong><\/a> in the US was looking for a way to improve its customer loyalty and better monitor and manage its fleet vehicles by enhancing its mobile application. Charter Global implemented the following seven features to enhance its <a href=\"https:\/\/charterglobal.com\/services\/mobile-application-development-services\/\"><strong>mobile application<\/strong><\/a>:<\/p>\n<ol>\n<li>Routes information<\/li>\n<li>Live Tracking<\/li>\n<li>Instant Alerts- PN<\/li>\n<li>Smart Card<\/li>\n<li>Trip Plan<\/li>\n<li>Nearby business information<\/li>\n<li>Connect with Social media<\/li>\n<\/ol>\n<h4><strong>1. Route Information \u2013 Improved their customers\u2019 ability to determine availability and selection of the proper vehicle<\/strong><\/h4>\n<ul>\n<li>Access to available vehicle routes<\/li>\n<li>Search and sort the capability of routes<\/li>\n<li>Interactive map<\/li>\n<li>Locate stops\/stations on the map<\/li>\n<li>Estimated time of arrival<\/li>\n<li>Live Tracking of vehicles<\/li>\n<li>Connecting transit information<\/li>\n<li>Add (or) save your favorite route or station<\/li>\n<li>Station\/Stop wise parking availability information<\/li>\n<\/ul>\n<h4><strong>2. Live Tracking<\/strong><strong> \u2013 Provided their customer to get accurate real-time data<\/strong><\/h4>\n<ul>\n<li>Real-time accurate data using GPS<\/li>\n<li>Arrival time of vehicles<\/li>\n<li>Estimated time\u00a0to destination<\/li>\n<li>Admin can track the vehicles and push the right information to the users like traffic congestion<\/li>\n<\/ul>\n<p><strong>3. Instant Alerts- PN \u2013 Provided <\/strong><strong>customer engagement through the use of instant alerts<\/strong><\/p>\n<ul>\n<li>Real-time vehicle alerts using Push Notifications<\/li>\n<li>Payment confirmation messages to users via email\/SMS<\/li>\n<li>Sending the promotion\/offer updates<\/li>\n<li>Alert the users when the destination is nearby.<\/li>\n<li>Trip fare details<\/li>\n<\/ul>\n<p><strong>4. Smart Card &#8211; I<\/strong><strong>ntegrated a secure payment gateway with PayPal\/Stripe<\/strong><\/p>\n<ul>\n<li>Recharge your smart card<\/li>\n<li>Secure payment gateway with PayPal, Stripe, and other popular services<\/li>\n<li>View your smart card balance<\/li>\n<li>Make your payment hassle-free using a smart card with no bank redirection issues<\/li>\n<\/ul>\n<p><strong>5. Trip Plan &#8211; Provided an easier way to make a plan<\/strong><\/p>\n<ul>\n<li>Auto-suggested address fields for easy selection of your source and destination<\/li>\n<li>Multiple route options for your trip<\/li>\n<li>Step-by-step transit options for the opted route<\/li>\n<li>Guided Navigation from your current location to the destination<\/li>\n<li>Re-routing based on your current location<\/li>\n<\/ul>\n<h4><strong>6. Nearby Business Information &#8211; C<\/strong><strong>aptured customer\u2019s current location using GPS to show them nearby businesses<\/strong><\/h4>\n<ul>\n<li>Nearby business list using Google API<\/li>\n<li>Location of business on the map<\/li>\n<li>Address of the business<\/li>\n<li>Guided Navigation from your location to the business location<\/li>\n<li>Avail Coupons<\/li>\n<li>Reviews and Ratings<\/li>\n<li>Barcode Integration for redeeming coupons<\/li>\n<li>Location-based business Ads<\/li>\n<\/ul>\n<p><strong>7. Connect with Social media &#8211; Engaged the customers and their network with social media<\/strong><\/p>\n<ul>\n<li>Enable the ability to share trip details with your friend and family on the social network<\/li>\n<li>Write a review of the trip<\/li>\n<li>Post or tweet your trip on the social network<\/li>\n<li>Share your train\/bus\/metro information and their schedules on social media<\/li>\n<\/ul>\n<p>With these new features added to its mobile application, this transportation company was able to increase its customer base and loyalty by 25%.<\/p>\n<p>Are you thinking about creating a mobile application to increase customer loyalty? Our <a href=\"https:\/\/charterglobal.com\/services\/mobile-application-development-services\/\"><strong>full-service mobile app developing team<\/strong><\/a> ensures your custom build is easy to use, compatible with your business systems and required integrations, fits within your brand, and most importantly, functions how your customers need and expect. <strong><a href=\"https:\/\/charterglobal.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> <\/strong>today, to find out how we can help you<strong>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A major transportation company in the US was looking for a way to improve its customer loyalty and better monitor and manage its fleet vehicles [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[45,1663],"tags":[628,691,679,692,241,590],"class_list":["post-13147","post","type-post","status-publish","format-standard","hentry","category-mobility","category-transportation","tag-customer-experience","tag-customer-journey","tag-customer-service","tag-satisfaction","tag-technology","tag-transportation-companies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>7 Effective Ways to Enhance Customer Experience in Transportation<\/title>\n<meta name=\"description\" content=\"7 proven strategies\u2014real-time tracking, personalized communication, vehicle upkeep, punctuality, driver training, safety protocols, and feedback loops\u2014to 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