{"id":13321,"date":"2021-04-21T14:47:34","date_gmt":"2021-04-21T14:47:34","guid":{"rendered":"https:\/\/charterglobal.com\/?p=13321"},"modified":"2024-08-26T07:30:43","modified_gmt":"2024-08-26T07:30:43","slug":"how-automation-reduced-the-customer-processing-time-by-300-percent","status":"publish","type":"post","link":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/","title":{"rendered":"How Automation Reduced Customer Processing Time by 300 Percentage"},"content":{"rendered":"

A public transportation company<\/strong><\/a> was looking for a strategic partner to automate its manual workflow process. They needed a feature-rich application to replace the current process to provide data insights into their customer\u2019s eligibility.<\/p>\n

Challenge:<\/strong><\/h3>\n

Their entire process \u2014 from applications being submitted to assessing the eligibility of the rider was paper-based. This manual submission process led to significant delays in determining their customer\u2019s eligibility. It was determined to be inefficient and costly in man-hours, as it required a lot of effort to remember various workflows for each rider and process accordingly. This manual process was also prone to basic human error.<\/p>\n

Solution:<\/strong><\/h3>\n

Charter Global developed the Single Page Application solution using client-recommended technologies. The user interface was built using the Vue framework and APIs were developed using the Express web application framework adhering to the microservice architecture<\/strong><\/a>. The new features consisted of the following:<\/p>\n

    \n
  1. Enabled the user to generate dynamic forms in real time.<\/li>\n
  2. Allowed setting up meetings with customers.<\/li>\n
  3. The technology stack needed to be consistent with existing systems.<\/li>\n
  4. The solution needed to be easy to maintain.<\/li>\n<\/ol>\n

    Results:<\/h3>\n

    The new online application eliminated all existing paper documents simplifying their entire workflow management process. It allowed their customers to submit applications online creating a self-service model. In addition, their management team was able to create reports in one click. As a result of the new application, the client was able to reduce the customer eligibility time by 300 percent.<\/p>\n

    Implementing a new\u00a0microservice architecture\u00a0and automation proved to be highly effective and saved valuable resources for our transportation client. During the pandemic, this digitalized solution helped our client users to continue operations without any manual interactions.<\/p>\n

    Contact us <\/strong><\/a>today to find out how we can partner with you to meet and or exceed your goals.<\/p>\n","protected":false},"excerpt":{"rendered":"

    A public transportation company was looking for a strategic partner to automate its manual workflow process. They needed a feature-rich application to replace the current […]<\/p>\n","protected":false},"author":3,"featured_media":15851,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,1663],"tags":[846,678,853,848,852,854,847,851,850,849],"class_list":["post-13321","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automation","category-transportation","tag-automation-solutions","tag-customer-processing-time","tag-customer-service-improvement","tag-efficiency-improvement","tag-operational-efficiency","tag-performance-optimization","tag-process-automation","tag-streamlined-processes","tag-time-saving-automation","tag-workflow-automation"],"acf":[],"yoast_head":"\nAutomation Reduces Customer Processing Time by 300%<\/title>\n<meta name=\"description\" content=\"Discover how our automation strategy revolutionized customer processing time by 300%. Explore the impactful journey towards efficiency with Charter Global's innovative solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Automation Reduced Customer Processing Time by 300 Percentage | Charter Global\" \/>\n<meta property=\"og:description\" content=\"Discover how our automation strategy revolutionized customer processing time by 300%. Explore the impactful journey towards efficiency with Charter Global's innovative solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/\" \/>\n<meta property=\"og:site_name\" content=\"Charter Global\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/charterglobalCG\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-21T14:47:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-26T07:30:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.charterglobal.com\/wp-content\/uploads\/2021\/04\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kamesh Garimella\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CharterGlobalCG\" \/>\n<meta name=\"twitter:site\" content=\"@CharterGlobalCG\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kamesh Garimella\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/\"},\"author\":{\"name\":\"Kamesh Garimella\",\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/#\\\/schema\\\/person\\\/567c32a92ad506764f58c649b7c3f814\"},\"headline\":\"How Automation Reduced Customer Processing Time by 300 Percentage\",\"datePublished\":\"2021-04-21T14:47:34+00:00\",\"dateModified\":\"2024-08-26T07:30:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/\"},\"wordCount\":304,\"publisher\":{\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.charterglobal.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg\",\"keywords\":[\"Automation Solutions\",\"customer processing time\",\"Customer Service Improvement\",\"Efficiency Improvement\",\"Operational Efficiency\",\"Performance Optimization\",\"Process Automation\",\"Streamlined Processes\",\"Time-saving Automation\",\"Workflow Automation\"],\"articleSection\":[\"Automation\",\"Transportation\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/\",\"url\":\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/\",\"name\":\"Automation Reduces Customer Processing Time by 300%\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.charterglobal.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg\",\"datePublished\":\"2021-04-21T14:47:34+00:00\",\"dateModified\":\"2024-08-26T07:30:43+00:00\",\"description\":\"Discover how our automation strategy revolutionized customer processing time by 300%. Explore the impactful journey towards efficiency with Charter Global's innovative solutions.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/how-automation-reduced-the-customer-processing-time-by-300-percent\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.charterglobal.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg\",\"contentUrl\":\"https:\\\/\\\/www.charterglobal.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg\",\"width\":1200,\"height\":650,\"caption\":\"How automation reduced the customer processing time by 300 percent.\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/#website\",\"url\":\"https:\\\/\\\/www.charterglobal.com\\\/\",\"name\":\"Charter Global\",\"description\":\"Your Strategic AI & Data Engineering Solutions Partner\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.charterglobal.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/#organization\",\"name\":\"Charter Global\",\"url\":\"https:\\\/\\\/www.charterglobal.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.charterglobal.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/logo-icon-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.charterglobal.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/logo-icon-1.jpg\",\"width\":696,\"height\":696,\"caption\":\"Charter Global\"},\"image\":{\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/charterglobalCG\",\"https:\\\/\\\/x.com\\\/CharterGlobalCG\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/charterglobalcg\\\/\",\"https:\\\/\\\/www.instagram.com\\\/charterglobalcg\\\/\"],\"description\":\"Charter Global is a digital solution engineering company specializing in data, agentic AI automation, and end-to-end cloud transformation for enterprise-scale innovation.\",\"email\":\"info@charterglobal.com\",\"telephone\":\"(770) 326 9933\",\"legalName\":\"Charter Global Inc.\",\"foundingDate\":\"1994-01-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"501\",\"maxValue\":\"1000\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.charterglobal.com\\\/#\\\/schema\\\/person\\\/567c32a92ad506764f58c649b7c3f814\",\"name\":\"Kamesh Garimella\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/20f894a58111eb93436b8d2f5e49821b9b94c71a1d83296f87034919f063f56e?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/20f894a58111eb93436b8d2f5e49821b9b94c71a1d83296f87034919f063f56e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/20f894a58111eb93436b8d2f5e49821b9b94c71a1d83296f87034919f063f56e?s=96&d=mm&r=g\",\"caption\":\"Kamesh Garimella\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Automation Reduces Customer Processing Time by 300%","description":"Discover how our automation strategy revolutionized customer processing time by 300%. Explore the impactful journey towards efficiency with Charter Global's innovative solutions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/","og_locale":"en_US","og_type":"article","og_title":"How Automation Reduced Customer Processing Time by 300 Percentage | Charter Global","og_description":"Discover how our automation strategy revolutionized customer processing time by 300%. Explore the impactful journey towards efficiency with Charter Global's innovative solutions.","og_url":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/","og_site_name":"Charter Global","article_publisher":"https:\/\/www.facebook.com\/charterglobalCG","article_published_time":"2021-04-21T14:47:34+00:00","article_modified_time":"2024-08-26T07:30:43+00:00","og_image":[{"width":1200,"height":650,"url":"https:\/\/www.charterglobal.com\/wp-content\/uploads\/2021\/04\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg","type":"image\/jpeg"}],"author":"Kamesh Garimella","twitter_card":"summary_large_image","twitter_creator":"@CharterGlobalCG","twitter_site":"@CharterGlobalCG","twitter_misc":{"Written by":"Kamesh Garimella","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/#article","isPartOf":{"@id":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/"},"author":{"name":"Kamesh Garimella","@id":"https:\/\/www.charterglobal.com\/#\/schema\/person\/567c32a92ad506764f58c649b7c3f814"},"headline":"How Automation Reduced Customer Processing Time by 300 Percentage","datePublished":"2021-04-21T14:47:34+00:00","dateModified":"2024-08-26T07:30:43+00:00","mainEntityOfPage":{"@id":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/"},"wordCount":304,"publisher":{"@id":"https:\/\/www.charterglobal.com\/#organization"},"image":{"@id":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/#primaryimage"},"thumbnailUrl":"https:\/\/www.charterglobal.com\/wp-content\/uploads\/2021\/04\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg","keywords":["Automation Solutions","customer processing time","Customer Service Improvement","Efficiency Improvement","Operational Efficiency","Performance Optimization","Process Automation","Streamlined Processes","Time-saving Automation","Workflow Automation"],"articleSection":["Automation","Transportation"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/","url":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/","name":"Automation Reduces Customer Processing Time by 300%","isPartOf":{"@id":"https:\/\/www.charterglobal.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/#primaryimage"},"image":{"@id":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/#primaryimage"},"thumbnailUrl":"https:\/\/www.charterglobal.com\/wp-content\/uploads\/2021\/04\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg","datePublished":"2021-04-21T14:47:34+00:00","dateModified":"2024-08-26T07:30:43+00:00","description":"Discover how our automation strategy revolutionized customer processing time by 300%. Explore the impactful journey towards efficiency with Charter Global's innovative solutions.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.charterglobal.com\/how-automation-reduced-the-customer-processing-time-by-300-percent\/#primaryimage","url":"https:\/\/www.charterglobal.com\/wp-content\/uploads\/2021\/04\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg","contentUrl":"https:\/\/www.charterglobal.com\/wp-content\/uploads\/2021\/04\/How-automation-reduced-the-customer-processing-time-by-300-percent.jpg","width":1200,"height":650,"caption":"How automation reduced the customer processing time by 300 percent."},{"@type":"WebSite","@id":"https:\/\/www.charterglobal.com\/#website","url":"https:\/\/www.charterglobal.com\/","name":"Charter Global","description":"Your Strategic AI & Data Engineering Solutions Partner","publisher":{"@id":"https:\/\/www.charterglobal.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.charterglobal.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.charterglobal.com\/#organization","name":"Charter Global","url":"https:\/\/www.charterglobal.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.charterglobal.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.charterglobal.com\/wp-content\/uploads\/2025\/03\/logo-icon-1.jpg","contentUrl":"https:\/\/www.charterglobal.com\/wp-content\/uploads\/2025\/03\/logo-icon-1.jpg","width":696,"height":696,"caption":"Charter Global"},"image":{"@id":"https:\/\/www.charterglobal.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/charterglobalCG","https:\/\/x.com\/CharterGlobalCG","https:\/\/www.linkedin.com\/company\/charterglobalcg\/","https:\/\/www.instagram.com\/charterglobalcg\/"],"description":"Charter Global is a digital solution engineering company specializing in data, agentic AI automation, and end-to-end cloud transformation for enterprise-scale innovation.","email":"info@charterglobal.com","telephone":"(770) 326 9933","legalName":"Charter Global Inc.","foundingDate":"1994-01-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"501","maxValue":"1000"}},{"@type":"Person","@id":"https:\/\/www.charterglobal.com\/#\/schema\/person\/567c32a92ad506764f58c649b7c3f814","name":"Kamesh Garimella","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/20f894a58111eb93436b8d2f5e49821b9b94c71a1d83296f87034919f063f56e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/20f894a58111eb93436b8d2f5e49821b9b94c71a1d83296f87034919f063f56e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/20f894a58111eb93436b8d2f5e49821b9b94c71a1d83296f87034919f063f56e?s=96&d=mm&r=g","caption":"Kamesh Garimella"}}]}},"_links":{"self":[{"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/posts\/13321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/comments?post=13321"}],"version-history":[{"count":4,"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/posts\/13321\/revisions"}],"predecessor-version":[{"id":17984,"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/posts\/13321\/revisions\/17984"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/media\/15851"}],"wp:attachment":[{"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/media?parent=13321"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/categories?post=13321"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.charterglobal.com\/wp-json\/wp\/v2\/tags?post=13321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}